Leopard - Integria Training Centre

Course Description
Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You'll also learn how to configure user accounts and manage files.

In addition to the instructional content provided during the hands-on portion of the class, attendees receive a copy the book, Mac OS X v10.5 Leopard, by Robin Wiliams.

Leopard 101 (3 days)

Mac OS X Support Essentials v10.5 (Leopard 101)

Course Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Macs for general productivity or creative design
Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn
The troubleshooting process and how to become more efficient with available tools and resources
Mac OS X v10.5 features in depth, including how to find additional information
How to prepare for Apple Certified Support Professional certification
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:

Basic Mac OS X knowledge
Basic troubleshooting experience